Hi, I'm Mayur, Technical Support Engineer. This will be my local playground for getting handson to the cloud concepts

About Me

I'm a results-driven Technical Support Engineer with 3.5+ years of hands-on experience supporting global SaaS and e-commerce platforms.

My core strength lies in technical debugging, API troubleshooting, and collaborating across teams to ensure seamless product performance and customer satisfaction.

I specialize in diagnosing complex issues across front-end and back-end environments, using tools like Apache SOLR, Postman, Kibana, Linux CLI, and browser dev tools.

I have worked extensively with platforms like Shopify, Magento, and BigCommerce, contributing to knowledge bases, infrastructure monitoring, and automation efforts using Groovy scripting.

Throughout my career, I’ve been trusted to handle high-ticket volumes while maintaining SLA compliance and improving internal support efficiency. I thrive in fast-paced environments, bringing strong communication, structured problem-solving, and a proactive mindset to every challenge.

Skills

• Languages & Scripting: HTML, CSS, JavaScript(Basic), Groovy, Bash, Terraform
• Cloud Platforms: AWS
• Databases: SQL(PostgreSQL), NoSQL(MongoDB)
• Version Control: Git, GitHub
• Operating Systems: Linux, Windows, macOS
• Tools & Platforms: Postman API, Developer Tools, Kibana, Apache SOLR, FileZilla, JIRA, Freshdesk, Zendesk, ServiceNow, Confluence
• Soft Skills: Problem Solving, Communication, Time Management, Decision Making, Team Collaboration

Contact

Need Some Motivation?

Click below to receive a customized motivational quote based on your details and goals.